We are happy to extend returns and refund service to all customers – within 14 days of receiving your purchase.
Returns are only accepted if returned within 14 days from the receipt date (for local & international orders). Postage in the event of a return is to be borne by the shopper.
Only items that are in its original condition; unworn, unwashed and in its original packaging with label still attached can be returned. Items that are damaged from wear and tear are not considered to be faulty.
Clearance items, sales items, and custom made items are non-returnable and non-refundable.
All returns will be thoroughly inspected in accordance with our Returns Policy before we proceed further. We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
If you would like to exchange to a different item altogether, we will first refund you in voucher form and you may place a new order for the item.
For returns or exchange, kindly contact our Customer Service at infeetnity.my@gmail.com with the following information:
1. Name
2. Telephone number
3. Proof of purchase/order number
4. Reason of return/exchange
5. Supporting image(s)
The return must be done within 30 days from the date of purchase. Postage in the event of a return is to be borne by the shopper.
The return parcel must be packed securely and send to the following address along with the proof of purchase :
Name : Infeetnity
Address : No.3-1F, Jalan Setia Perdana U13/BD
Seria 88 Business Centre, 40170, Shah Alam,
Selangor Darul Ehsan, Malaysia.
Contact number : +60163262313
Returned items will be thoroughly inspected by our quality control experts to assess if the item is faulty or fair wear and tear. We may be able to repair your item – though we are not able to guarantee it.
In the rare event that your item is faulty due to design or defect, we will proceed to replace the item. Replacements will be subjected to availability and our Customer Service team will be in touch with you on the next steps.
We aim to process all returns within 5 working days of receiving your order back. Whilst it may be sooner, please allow up to 7-10 working days during sale or peak periods.
The management reserves the rights to reject any returns at our discretion.
